Legal, Privacy, AML & Compliance

Disclaimers

Countrywide Property Academy™ is an educational and software platform. Nothing on this site, in the Academy, or inside the software constitutes legal, financial, tax, mortgage, investment or regulatory advice. Always obtain independent professional advice before entering into any property transaction or creative structure.

We make no guarantee of profits, deals, valuations, finance approval or completion. We do not promise below-market valuations, instant completions, or specific income outcomes. All examples and case studies are illustrative and anonymised.

Property sourcing in the UK is a regulated activity. Operators are responsible for their own registration, supervision and conduct — including HMRC anti-money-laundering supervision, ICO data protection registration, redress scheme membership (e.g. The Property Ombudsman or PRS), client money protection where required, and PI insurance where appropriate.

Terms of Use

By creating an account or accessing the platform you agree to these terms. You must be 18+ and use the platform lawfully.

• You will not misrepresent yourself, your firm, your services or your regulatory status to leads, sellers, buyers, partners or counterparties.
• You will not misuse third-party data scraped or imported into the platform and you confirm you have lawful basis for any personal data you upload.
• You will not use the platform to facilitate fraud, money laundering, tax evasion, unlicensed regulated activity, or any conduct that breaches UK property, consumer or financial services law.
• Account credentials are personal. You are responsible for activity under your account.
• We may suspend or terminate accounts that breach these terms, that present compliance risk, or that operate in bad faith.
• We may update features, pricing of future plans, and content. Material changes affecting paid subscriptions will be notified in advance.

The platform is provided on an \"as is\" basis. To the maximum extent permitted by law, we exclude liability for indirect or consequential loss, lost profits, lost deals, lost data or lost opportunities arising from use of the platform.

Privacy & UK GDPR

We are the data controller for account data you provide to us. We process personal data in line with the UK GDPR and the Data Protection Act 2018.

What we collect

• Account data: name, email, password hash, plan and billing identifiers.
• Operational data you create: leads, deals, valuations, packs, reservation records, audit notes.
• Usage data: routes accessed, feature usage, device and browser information used to operate the service.
• Payment data is processed by our payment provider (Stripe). We do not store full card details.

Why we process it

• To provide the platform under our contract with you.
• To meet our legal obligations (tax, accounting, regulatory).
• For legitimate interests in operating, securing and improving the service.
• With your consent where the law requires (e.g. marketing emails you opt into).

Your rights

You can request access, correction, deletion, restriction, portability and objection at any time by contacting us. You can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Retention & sub-processors

We retain account and operational data for the life of your account and for a reasonable period afterwards to meet legal and tax obligations. We use trusted sub-processors for hosting, database, email and payments; a current list is available on request.

Your responsibilities as a controller

When you upload personal data about leads, sellers, buyers or partners into the platform, you are the data controller for that data and we act as your processor. You must have a lawful basis (typically legitimate interests or consent), provide your own privacy notice to your contacts, and honour their rights.

Cookies

We use a small number of essential cookies to keep you signed in and to operate the checkout. We do not use third-party advertising cookies. If we add analytics or marketing cookies in future, we will request consent in line with PECR.

AML & KYC

UK property sourcing is captured by the Money Laundering Regulations 2017 (as amended). Operators must register with and be supervised by HMRC, carry out customer due diligence on sellers and buyers, screen against sanctions and PEP lists, and keep risk assessments and records.

Countrywide Property Academy™ provides workflow, checklists and document storage to support your AML process. We are not your AML supervisor and we do not perform AML compliance on your behalf. Use of the platform does not constitute supervision, verification or sign-off of any individual transaction.

You agree not to use the platform to evade AML obligations, to onboard counterparties without appropriate due diligence, or to handle proceeds of crime.

Acceptable Use & Intellectual Property

The Academy curriculum, scripts, templates, frameworks, software and branding are owned by Countrywide Property Academy™ and licensed to you for your own use within your sourcing business while your account is active.

• You may not redistribute, resell, sublicence, publish or rebadge Academy content.
• You may not train AI models on our content or use it to build a competing course or platform.
• You may use the workflow, scripts and templates with your own clients, sellers and buyers in the course of operating your sourcing business.
• Trademarks and product names remain the property of their respective owners.

Complaints & Redress

If something has gone wrong, please contact us first via the contact page. We aim to acknowledge within 3 working days and provide a substantive response within 15 working days.

For complaints about a sourcer's own conduct toward a seller, buyer or investor, the appropriate route is the sourcer's redress scheme (e.g. The Property Ombudsman or PRS) — not Countrywide Property Academy™, which is the software and training provider.

Refunds & Billing

Digital content — express consent and loss of cancellation right

The Academy, the Certified Deal Packager Programme, the Certified Patch Operator Programme, all course modules, templates, calculators, recordings and downloadable materials are digital content within the meaning of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs").

By completing checkout you expressly consent to immediate supply of the digital content and software access before the end of the 14-day cancellation period, and you acknowledge that you thereby lose your right to cancel under regulation 37 of the CCRs once supply has begun. Account provisioning, the welcome email, and access to any lesson, download, template, calculator or recording all constitute the beginning of supply.

• One-off Academy Access, Packager Programme, Patch Operator Programme, Premium Onboarding and all digital downloads are strictly non-refundable once supply has begun, in accordance with reg. 37(1)(a)–(b) CCRs 2013.
• Subscriptions (Operator, Pro / Team) are billed monthly in advance and can be cancelled at any time from your account — access continues until the end of the paid period. No partial-month refunds are issued.
• Statutory rights under the Consumer Rights Act 2015 are not affected: if digital content is faulty, not as described, or not of satisfactory quality we will repair, replace or refund as required by law.
• If we fail to deliver a paid service due to our fault, we will issue a fair pro-rata refund.
• Chargebacks raised without first contacting us will be defended with the express-consent record, invoice, access logs and these terms.
• VAT is charged where applicable and shown on your invoice.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

For questions about anything on this page, please use the contact page.